Settings and access

Control who can see and edit articles, and tune search.

When to use

Use this when onboarding a team, tightening who can edit content, or fixing search that feels stale.

Before you start

Settings are reached from /knowledge/settings and need settings:read to appear in the menu.
Data scope (own / team / all articles) is at /knowledge/settings/access and needs knowledge:admin.
Search configuration and reindexing are at /knowledge/settings/search and need kb:write; the reindex button needs the manage permission.

Steps

Open /knowledge/settings.
In /knowledge/settings/access, choose whether people see their own articles, their team’s, or all.
In /knowledge/settings/search, adjust search behavior; run a reindex if new content is not showing in results.
Review the four toggles on the settings hub: public access, version control, comment moderation, and employee AI ask.

Help Center — data scope settings for knowledge articles

Tips & common mistakes

Start with a narrow data scope and widen it only when needed.
Reindex after bulk imports so search stays accurate.
Employee AI ask is off by default; turn it on only when ready for AI answers to staff with read access.
Only editors can always ask the AI; the toggle affects read-only staff.

Versions and comments Workflows & examples