Limits, troubleshooting & FAQ

What’s the difference between a Program and a Program Template? A template is a reusable blueprint (goals, cadence, competencies). A program is a live instance created from a template and tailored to a cohort or purpose.

Do coachees need an XBuddy login? No. The Coachee Portal supports PIN and token access, so coachees can follow their journey, sessions, goals, and competencies without a full seat.

How is coaching effectiveness measured? Analytics combines session cadence (are meetings happening?), engagement progress toward goals, and competency growth over time to signal whether coaching is working.

Can one coach handle multiple coachees? Yes. My Coachees lists all of a coach’s engagements, and a program can run many engagements in parallel, including cohort-based ones.

Where do certificates appear? Certificates are issued to coachees on completion in Coaching → Certificates and become visible to coachees in the My Certificates section of the portal.