Team Knowledge Base
The Team Knowledge Base (Knowledge app) is your company’s internal wiki — SOPs, runbooks, onboarding guides, policies, and tribal knowledge, kept in one searchable place that only your staff can see. It captures the “how we do things here” that would otherwise live in people’s heads or scattered chats.
It is maintained and read by your internal team — every employee contributes and consults it.
This is the internal knowledge base. For customer-facing self-service documentation, use the Help Center (public Knowledge Base) app. Same authoring tools, private vs. public audience.
XBuddy does not yet have a branded public Help Center site. Only public read APIs exist (categories, article list, article detail); outside readers cannot comment or send feedback. “No-result search” reporting is in development. All management happens in the Knowledge app at /knowledge.
Key Features
- Rich internal-article authoring with draft → published lifecycle
- Category and sub-category organization for a browsable wiki
- Keyword and semantic search across articles and documents, plus Ask for natural-language questions
- Stale-content insights — flag pages not updated for over 90 days
- Comments, helpful/not-helpful feedback and read acknowledgements
- Import articles from the Documents app
- Reports — views, popular articles and reader feedback
- AI Hub (Knowledge Curator) for improvement suggestions and gap detection; it only drafts, never publishes
- Review and approval before publishing, with version history
Important features
Full feature reference
| Nav item | Path | Description |
|---|---|---|
| Articles | /knowledge/kb | The internal authoring workspace — create, edit, categorize, tag, and publish team wiki articles; manage the draft→published lifecycle and category tree. |
| Reports | /knowledge/reports | Views, popular articles and reader feedback. |
| AI Hub | /knowledge/automation/agents | AI-driven stale-content detection, search-gap analysis, and article-improvement suggestions for the internal wiki. |
| Workflows | /knowledge/automation/workflows | Attach approval workflows to articles and folders. |
| Settings | /knowledge/settings | Categories (including public marker), tags, search and reindexing, public portal, data scope and feature toggles. |
Integration points
| Module | How the Team Knowledge Base connects |
|---|---|
| Employee Service | Employees use Ask and look up at /hr/self-service/help |
| Documents | Documents can be imported as draft articles; search and Ask cover both |
| Coaching | Published articles can be attached to coaching programs |
| Service Management | Articles are suggested when creating a ticket |
Related AI agents
| Agent | What it does here |
|---|---|
| Knowledge Curator | Flags articles not updated for over 90 days and thin categories, and drafts rewrites and outlines for a person to review. |