Logistics
XBuddy Logistics is the vertical add-on that takes finished goods from the warehouse door to the customer’s hands. Once an order is picked and a goods issue is posted, Logistics creates the shipment, plans the route, assigns a carrier, tracks status in transit, and handles returns when something comes back — all while comparing carrier performance.
Beta. Logistics is in beta (add-on). There are no built-in carrier integrations (GHN, GHTK, Viettel Post…) — statuses are updated manually; there is no automatic route optimization; receiving a return does not automatically restock or create a credit note.
Who uses it: dispatch coordinators building routes and assigning carriers, drivers updating delivery status, and operations managers watching on-time performance and return rates. Logistics sits downstream of Sales and Inventory: it moves what those apps commit and ship.
Logistics is a vertical add-on. Shipments typically originate from delivery orders (Sales) with stock released via a goods issue (Inventory), so those flows should be in place before you dispatch.
Key Features
- Shipment tracking with live status from dispatch to delivered
- Route planning with manually sequenced stops
- Carrier assignment and multi-carrier support
- Returns management for goods coming back from customers
- Carrier performance scoring on on-time rate, cost, and exceptions
- Proof of delivery capture (signature/photo/status)
- Delivery exceptions handling — failed attempts, address issues, reschedules
- Links to delivery orders so shipments trace back to the source sale
- Reports on delivery time, cost per shipment, and carrier comparison
Important features
Full feature reference
| Nav item | What it does |
|---|---|
| Overview | Logistics dashboard — shipments in transit, on-time %, exceptions, return rate, and carrier mix at a glance. |
| Shipments | The core list of all shipments with status, stops, assigned carrier, proof of delivery, and link to the source delivery order. |
| Routes | Plan routes and stops manually and change route status. |
| Returns | Return requests (RMA) against a shipment / Sales Order: create, approve, receive, cancel. |
| Reports | Logistics overview, delivery performance, carrier comparison, and cost analysis. |
| AI Hub | Run the Logistics Coordinator assistant for route, SLA, and carrier insights. |
| Workflows | Automation for logistics events — notify on delivery exception, escalate SLA breaches, or trigger a return process. |
Integration points
| Connects to | How the data flows |
|---|---|
| Sales | Delivery orders are the source of shipments — a confirmed delivery order becomes a shipment to plan and dispatch. |
| Inventory | A goods issue releases the physical stock that the shipment carries. |
| Documents | Proof-of-delivery signatures and photos are stored in Documents. |
| Request & Approvals | Return requests are approved. |
Related AI agents
| Agent | What it does |
|---|---|
| Logistics Coordinator | Monitors shipments at risk of SLA breach, recommends route consolidations, flags underperforming carriers, and surfaces delivery exceptions that need attention. |