Limits, troubleshooting & FAQ

Why is field stock separate from central inventory? Field stock tracks what each technician or van physically carries, keyed by part. It draws from central inventory via requisitions but is counted separately so job consumption is accurate.

What happens when a customer disputes a completed job? The job returns for rework. Completion is not final until the customer accepts; a disputed or erroneous completion can be voided with a full reversal of its costs.

How do subcontracted jobs work? For work you outsource, the job links to a Procurement service confirmation and purchase order, so the subcontractor cost flows into job costing.

When does an accepted job get invoiced? It depends on the module setting. With deferred invoicing enabled, billing is generated on acceptance so it follows the customer’s sign-off rather than at scheduling.